Solving Your Startup’s Problems with Outsourcing Services

Solving Your Startup’s Problems with Outsourcing Services

Solving Your Startup’s Problems with Outsourcing Services

Starting a new business can be an exciting endeavor at first, but it’s also one that entails a lot of time and effort. As a startup owner, you need to wear many hats and juggle numerous responsibilities. This isn’t a sustainable approach, however, and you might eventually find yourself overwhelmed by the sheer number of tasks you need to finish and issues you need to address.

Outsourcing services can help companies focus on their core business while delegating some of the functions to professionals who can focus on them full time. With the help of an outsourcing company, startups and scaleups can get the support they need to grow and thrive. Read on to learn more about the benefits of outsourcing services, the latest outsourcing trends, and tips on how to choose the right outsourcing services for your business.

The Benefits of Outsourcing Services

The most apparent benefit of outsourcing services is getting access to a pool of talented and experienced professionals without the need to hire full- time employees. Your time and resources will be limited if you’re just starting out, and having extra hands to help you out is a welcome break from being the one who tries to do everything. Another benefit of outsourcing services is that they provide people with varied and specific backgrounds and expertise, depending on your current business requirements.

This means that you get to save money on overhead and other business costs while getting the talent that you need to run your business smoothly. By outsourcing certain business functions, you can make time for the more important aspects of your business, like getting new clients and improving revenue streams.

Outsourcing services is a cost-effective solution because it allows you to pay only for the services you need. This is especially useful for businesses that have seasonal needs because you don’t need to hire full-time employees for temporary roles.

The Latest Outsourcing Trends

The pandemic has led to a rise of virtual assistants in the workforce, and most of these workers are remote. Virtual assistants are a valuable element of the workforce because they can provide support in a variety of business aspects, including conducting research, managing your schedule, and filing and responding to emails. Depending on your business needs, your virtual assistant may take on more tasks and responsibilities. This takes the burden of the day to day off your shoulders, allowing you to focus on the big picture while they take care of the details.

Also popular among outsourcing services is software development and IT. Many companies, especially digital-first businesses, build custom software applications to make product adoption easier for customers. Outsourcing this task not only helps you save time and money, it also allows you to work with a team of experienced developers who have the skills and expertise needed to bring your vision to life.

Cloud computing is another outsourcing trend that is gaining popularity among startups. As businesses rely more on online and digital solutions, storing and accessing data and applications via the cloud has become a necessity for most companies. Cloud computing solutions help startups and small businesses reduce their IT infrastructure costs while also improving their flexibility and scalability.

Tips and Tricks for Successful Outsourcing

Outsourcing services are not something you “set and forget.” They must be tailored according to your business needs and regularly monitored to see what works and what doesn’t. Outsourcing ventures can be short- or long-term, and the latter may require modifications along the way as the needs of a business evolve.

To ensure successful outsourcing, below are a few simple tips you can follow.

Start small: While outsourcing services can help a company save money and optimize business processes, starting with a small project will show if outsourcing works for your business. Outsourcing ventures are designed to be simple and straightforward for businesses that need them, but different companies have different needs. If you’re new to outsourcing, it’s best to ensure how it, and your chosen outsourcing services provider, can help push your business forward.

Set clear and specific expectations: It’s vital that you and your chosen outsourcing services company are aware of project goals, timelines, and deliverables at the onset. This helps avoid miscommunication and ensures that you’re both on the same page throughout the project. Goals and deadlines should be as specific as possible to avoid any misunderstanding.

Monitor progress: Setting milestones and regularly monitoring your outsourcing team’s progress is vital in determining if you’re well on your way to achieving your goals. It also makes objectives more manageable since they’re broken up into smaller ones, and it provides the opportunity to celebrate small wins. This, in turn, motivates the team and makes them more productive and receptive to feedback.

Protect intellectual property: This is something worth mentioning specifically because it’s something that’s often overlooked by companies that decide to outsource. Outsourcing means that you will work with a third-party provider and may have to provide access to some, if not all, your digital and physical assets. Ensure that the outsourcing company you work with signs a non-disclosure agreement (NDA) to protect your company’s confidential information and intellectual property.

Keep communication lines open: Any changes or updates to your business requirements should be communicated immediately to your outsourcing service provider so they can make the necessary changes. You should also be responsive and prompt in case they need assistance or need to discuss something with you to avoid delays and rework. Providing constructive feedback is also beneficial because it helps your outsourcing partner improve their work and better understand your business needs.

Build relationships: Instead of treating your outsourcing services provider as an outsider, considering them as part of your extended team helps build trust and encourage open communication. This culture of openness allows a more cohesive work environment where people work together toward a common goal.

Measure success: The specific goals you set should also be measurable. Whatever the nature of your business, there should be a system with which you can measure the success of your business endeavors. This is necessary in ensuring that your projects are delivering the expected ROI.

Make mistakes learning experiences: Things won’t always go as planned and you should have contingency plans in place for such occasions. In case things do go wrong, take it as an opportunity to learn from your mistakes and improve your outsourcing processes for future projects.

Choosing the Right Outsourcing Partner

In choosing the right outsourcing services provider, there are important considerations; first of which is assessing your business needs and identifying the tasks that you need to outsource. This not only helps in determining the best outsourcing partner for your business, it also clarifies your current business needs and allows you to delegate some functions to a third party provider. Creating an outsourcing plan will also help in setting the direction for the long term, whether your outsourcing venture is a short-term or long-term arrangement.

Second, you need to set clear and specific expectations and communicate them effectively with stakeholders so all of you are on the same page. Aside from the business goals the outsourcing services aim to achieve, project timelines milestones, and other deliverables should also be communicated. Establishing communication protocols and channels is an effective way to ensure that nothing falls between the cracks for the duration of the outsourcing venture.

Third, look at the available outsourcing services around you and compare their cost and offerings. It’s also useful to check user reviews to see what type of clients these companies work with and their rate of success. It’s also ideal to work with an outsourcing services provider with experience in working with startups because they are usually more flexible and can easily adapt to sudden changes in direction without sacrificing the quality of work.

Finally, you should be prepared to invest in quality outsourcing services. Cost efficiency is one of the goals of any outsourcing venture, but you should also remember that you get what you pay for. If you’re running a business, this holds much weight because it can mean the difference between a pioneering business and a company that had potential. Investing in quality outsourcing services will help you achieve better results and save you time and money in the long run.

Business Growth Through Outsourcing Services

Outsourcing services can provide startups with the support and expertise needed to succeed in today’s competitive business environment. By leveraging the latest outsourcing trends and choosing the right outsourcing services, startups can save time and money, access a pool of talented professionals, and focus on the core aspects of their business. To ensure successful outsourcing, it’s important to follow best practices and learn from others’ experiences. With the right outsourcing services and approach, startups can reach their full potential and achieve their business goals.

Schedule your free consultation today and learn more about the outsourcing services that can help enhance your business efficiency and boost your company’s growth.

Got roles you need to fill? Fill out our form and get employee profiles for free.

Top 3 Outsourcing Countries in Southeast Asia

Top 3 Outsourcing Countries in Southeast Asia

Top 3 Outsourcing Countries in Southeast Asia

Finding the right outsourcing company to cater to your needs can be a challenging process, especially if your business has specialized needs. On the one hand, you need someone that knows your business inside and out; on the other, you need  a partner that knows what they’re doing and will help you make decisions based on knowledge and experience.

There’s a more fundamental decision to make even before you choose an outsourcing company, however, and this is choosing the country in which to outsource. This is vital because every aspect will depend on this choice, and it’s a choice that will affect every project and every other decision you make for months or even years. As such, choosing the country where an outsourcing company does business is a factor that shouldn’t be underestimated.

Below are the countries in Southeast Asia that, in their own right, excel in the field of outsourcing.

The Philippines

Visit the Philippines and you will discover that it’s one of the countries in Asia with a high proficiency in the English language. It’s no surprise that English-speaking countries or companies choose the Philippines as one of the best outsourcing countries because collaboration is easier without the language barrier. Filipinos are also aware of Western culture and are keen on making outsiders feel at home, which means you’ll be working closely with people of a similar mindset and companies with, more or less, similar structures.

Top 4 Reasons to Outsource to the Philippines

Low costs

Cost is one of the major considerations when outsourcing, and the Philippines presents a competitive advantage when it comes to this aspect. With a comparatively low wage range and cost of living, outsourcing here can help you save up to 70% in labor costs. Not to mention, you get to reallocate overhead costs like office space, equipment, maintenance, and HR.

Minimal operational risk

Running a business can leave you open to legal liabilities and other operational risks. By finding the right outsourcing partner, you offload most of the risk to them. Even if you set up a virtual office offshore, you won’t have to worry about the logistics because working working with an outsourcing company ensures your bases are covered. Outsourcing companies are also  well versed when it comes to the rules and regulations in their specific regions, and they will be the ones to handle business and compliance requirements so you can focus on your core business. Most outsourcing companies in the Philippines also include employee training and development in their services.

Special economic zones

An agency of the Department of Trade and Industry (DTI) in the Philippines, the Philippine Economic Zone Authority (PEZA) is designed to promote foreign investments in the country by providing assistance and incentives to foreign entities facilitating business within selected areas known as special economic zones. Being accredited by PEZA provides certain incentives, including income tax holidays, VAT zero rating, tax- and duty-free importation, and exemption from dues and fees like expanded withholding tax and other government payments.

Business is booming

According to a recent report, the Philippine BPO industry exceeded its forecasted growth for 2021 and did better than the recalibrated targets for 2022.  The IT and Business Process Association of the Philippines (IBPAP) statistics show 1.44 million full-time employees employed in the BPO sector and $29.1 billon in revenue in the first half of 2022 alone, predicted to grow exponentially in the coming years. Although affected adversely by the pandemic in 2020, the BPO industry proved quick to adjust and continues to grow despite the circumstances. It has invested in infrastructure to help boost its growth and support a growing work-from-home workforce—in turn, preparing for its vital role in helping the Philippine economy recover from the effects of the pandemic.

Projections by the Contact Center Association of the Philippines (CCAP) show that the BPO sector in the Philippines will reach a staggering $49 billion in revenue by the year 2028. This optimistic forecast highlights the growing influence and expansion of the BPO industry within the country, underscoring its vital role in the economy.

Malaysia

Malaysia is gradually becoming a major player in the field of outsourcing, with policies that are both friendly to foreign investors and conducive to building up a business. In the 2019 Ease of Doing Business report by the World Bank, Malaysia ranked 12th among 190 countries across the globe. The Malaysian government has also made strides in encouraging foreign investments through its Economic Transformation Programme (ETP), which highlights the country’s outsourcing industry as one of its Entry Point Projects (EPP) aimed at boosting economic growth.

Top 3 Reasons to Outsource to Malaysia

Low cost of living

Compared to US cities, Malaysia has a lower cost of living, with consumer prices 61.5% lower and rental fees 78.6% lower. However, it’s still relatively higher compared to the Philippines, which has 62.5% lower consumer prices and 79.3% lower rental fees. Generally, the result of more affordable living conditions is a lower average salary.

Solid digital infrastructure and regulations

Malaysia is known for its technology parks and cybercities that help speed up economic growth by grouping together similar sectors in special industrial zones. These zones leverage advanced technologies like big data analytics, artificial intelligence (AI), and machine learning (ML). Malaysia also makes it a point to provide both businesses and individuals online via strong cybersecurity and IP laws, which are some of the strongest and most comprehensive in Southeast Asia.

Pro-business government policies

Although some question Malaysia’s political stability, the government’s policies on business and foreign investments help provide support to businesses looking to tap the Malaysian market. Initiatives include the government-organized Malaysia Digital Economy Corporation (MDEC) that drives investments to the digital sector, the National ICT Association of Malaysia (PIKOM) that helps companies scale through venture capital (VC), and outsourcing Malaysia (OM) that aims to support and strengthen the country’s shared services industry.

Indonesia

Considered a “young” nation, 60% of Indonesia’s population comprises people aged 40 and below, with over 129 million working individuals. The country is an ideal outsourcing destination because of its digital presence and pleasant business environment.

Top 3 Reasons to Outsource to Indonesia

Digital resonance

Digital resonance, simply put, is a country’s level of digital transformation, which helps in its provision of services in the IT and BPO industries. In Kearney’s 2021 Global Services Location Index, Indonesia ranked 4th among 60 countries worldwide in digital resonance, financial attractiveness, people skills, and business environment. The country is also competitive in the cloud services, telecoms, and digital finance market sectors.

Business-friendly outsourcing policies

The Indonesian government supports the growth of foreign investments in the country by making it easy for businesses to outsource there. It made amendments to its investment law to ensure equal treatment of foreign and domestic investors and allows 100% foreign ownership of businesses in certain sectors that include eCommerce, manufacturing, and pharmaceuticals. Ownership thresholds are set for other sectors, including insurance, banking, and raw production. Procurement of business licenses has also been expedited with a 15-day maximum processing limit.

Political and economic stability

Robust consumer demand has more than made up for the lower spending of the Indonesian government according, to the Asian Development Outlook (ADO) 2022. Despite threats to its growth, the country’s economy copes well due to consumer spending and high demand for commodity exports. Risks are also on a downward trend in 2023 because of financial volatility around the world and a tighter macroeconomic policy in the country.

Key Benefits of Outsourcing in Southeast Asia

There won’t be a real winner when it comes to being “the top outsourcing country” simply because it is dependent on what type of business you’re in, your reasons for outsourcing, and your current business needs. The countries mentioned above, however, offer a host of common benefits that can greatly enhance your outsourcing strategy.

  • Skilled workforce: Countries like the Philippines and Malaysia boast a large pool of highly educated and skilled workers, particularly in the IT and BPO sectors.

  • Cost efficiency: Labor costs in these countries are significantly lower than in Western nations, providing a compelling advantage for businesses looking to cut expenses without sacrificing quality.

  • Strategic location: The geographical proximity of these countries to major markets in Asia and the West facilitates smoother communication and logistics, ensuring that outsourced operations integrate seamlessly with global business strategies.

  • Robust IT infrastructure: Southeast Asian nations have established strong IT infrastructures, supporting a growing IT and BPO industry that is well equipped to handle complex projects and large-scale operations.

By considering these factors, businesses can make informed decisions about where to outsource, ensuring they leverage the specific strengths of each country to improve their bottom line and helping them navigate the outsourcing landscape with confidence.

It’s the Journey, Not the Destination

The digital world continues to change at a rapid pace despite the pandemic; in fact, it can be argued that the pandemic may have pushed businesses worldwide to grow and adapt to new technologies quicker. The rates of success vary, of course, but the fact remains that economies who fail to make a digital transformation risk losing business opportunities and a decline in the outsourcing industry. Outsourcing companies need to keep up by providing outsourcing options that help businesses realize their goals quicker and more efficiently.

Finding the right outsourcing partner and location can be daunting, but the top outsourcing countries list above, hopefully, sheds some light on what to look for when the time comes for you to outsource certain aspects of your business.  Schedule your free consultation today to see what outsourcing options are available to you and what steps you should take to get started on your startup outsourcing venture.

Reduce Business Startup Costs the Smart Way

Reduce Business Startup Costs the Smart Way

Reduce Business Startup Costs the Smart Way

While it’s inspiring to be at the helm of an up-and-coming startup, especially if you have a groundbreaking idea that you think will change people’s lives, it’s not always a cakewalk. In the early stages, it can be challenging to maximize profits if you don’t prioritize your spending. Startup business owners often fall into the trap of overspending and incurring losses in the long run instead of investing in only the essentials and maximizing their returns.

Aside from an ineffective business plan or lack thereof, one of the most common business challenges is the lack of financing or working capital. At times, business owners aren’t aware of the revenue vs. expenses ratio, which results in losses that can adversely affect the business at a critical stage in its development. Some entrepreneurs also engage in a self-defeating “price war,” pricing below standard in an effort to come out first in a saturated market.

If you have a specific business idea but are constrained by costs, consider starting small: Choose a business model with low startup costs. This allows you to enter the market at a fraction of the cost while still working towards your ultimate goal. This way, you can build momentum without significant financial risk, eventually expanding as your business grows. By strategically choosing a low-cost startup model, you can effectively manage your resources and set the stage for sustainable growth, avoiding the financial strain that often hinders new businesses.

The good news is that there are ways to save up on business costs while also increasing productivity and profitability. The trick is finding the method that works for your business and seamlessly integrating it into your business model and workflows to minimize disruption and, of course, costs.

Common Business Startup Costs

Building a business is not just about finding office space, furnishing it, and hiring people. A lot has changed through the years, and with the rise of work-from-home setups, remote work and hybrid working arrangements, the value of flexibility and adaptability has become front and center for business owners both old and new. This flexibility applies to both how companies hire talent and how they set up working arrangements.

“If you build it, they will come” is a meaningless maxim if customers come to a broken system and a messy customer journey and experience. While having customers is good, relying on customer acquisition without a proper plan and system in place will end up losing precious capital instead of earning revenue. As such, it’s vital that you learn about and prepare for the common startup costs so you don’t inadvertently lose money while trying to build your startup.

Borrowing Costs

Regardless of the type of business you’re setting up, you will need an infusion of capital. For most new entrepreneurs, this will come from a small business loan, typically referred to as debt financing. Another option of financing a business is through equity financing, which requires the issuance of stock. Equity financing doesn’t usually apply to startups because most of them are sole proprietorships.

Borrowing costs include the interest payments of the business loan, which should be included when calculating the actual cost. Defaulting on a business loan is an expense that can cost you your startup, so it’s important to plan for borrowing costs at the onset. Business loans can be acquired from local banks, lending companies, and other financial institutions. Of course, you will first have to consider

Insurance, Permits, and License Fees

To keep your business running, you will need to submit to inspections and acquire the proper licenses and permits. You may need industry-specific permits depending on the classification of your business. Otherwise, you will need to have the standard business permits and permit to operate.

Together with these fees, you will also need to consider insurance costs. Insuring your business assets, employees, and yourself from any liabilities will help avoid expensive lawsuits. As a rule of thumb, every business should have liability insurance to protect the business from claims of property damage and bodily injury caused by accidents and other unforeseen circumstances.

It’s also a good idea to include liability protection in your contracts. This will protect your from legal action against non-fulfillment of a contract due to a third party, acts of nature, or other uncontrollable occurrences. Talk to a lawyer and discuss your options early on so you won’t need to discuss them  when you’re already facing a lawsuit, which is much more expensive and disruptive to business operations.

Supplies and Equipment

Aside from choosing what equipment your business needs, you will also have to choose between buying or leasing them. This decision will be different for every business depending on the current state of business finances.

Leasing may be a viable option to save on equipment costs, since you can see which equipment you really need and use on a regular basis. This will provide you vital information on what type of equipment you need to purchase later on. Of course, you should always consider the type of equipment and the terms of lease before making a decision, as leasing may not prove to be your best option.

Technological Expenses

Technological expenses include the cost of building a website, setting up information systems and networks, acquiring software licenses, and others related to technological assets and infrastructure. Some companies, especially startups and small businesses, choose to outsource some functions and infrastructure to save on technological expenses and other related costs like accounting and payroll.

Marketing and Promotion

Promoting one’s self is required for every startup or new business because it’s the only way to get your brand out there and in front of your target audience. There are a myriad of ways to go about this, however, and you’d be surprised at how challenging it can be. Most promotion efforts can be done online nowadays, but the traditional ways of promotion and advertising are still available and can help boost your brand and reputation.

With self-promotion, of course, also comes marketing, which refers to a company’s efforts to attract clients and retain customers. Through the years, marketing has become sort of a science, with many experts that can provide you an advantage in today’s competitive business landscape. It’s advantageous to employ  the services of dedicated marketing companies that have years of experience and a track record of success.

Manpower Costs

A business needs people and talent. For most companies this is the main consideration because it will help keep your business running like a well oiled machine. Therefore, wages and employee benefits should be part of your costing and plans early on, even if you have no plans of hiring people just yet.

Manpower or labor costs fall under two main categories: direct or production labor costs and indirect or non-production labor costs. Indirect labor costs refer to the wages and benefits of employees who maintain equipment or provide similar types of support to employees in production or those who are responsible for creating the company’s products.

Labor costs are important because they can affect product pricing and can sometimes cause you to go beyond the actual cost of the product, which also negatively affects your bottom line.

How to Reduce Business Startup Costs the Smart Way

There are inevitable costs when stating a business, but there are also ways to manage these costs effectively so that they don’t hurt your profits or put a monkey wrench in your business plans. Below are a few tips that can help you cut business costs—the smart way.

Tip #1: Outsource Key Functions

Employee wages and other benefits are one of the biggest business expenses, especially for startups that are starting with a limited budget. Hiring employees directly can lead to large labor costs and overhead expenses, plus you’ll have to consider employee benefits and other mandated employment policies and regulations.

You can even hire an outsourcing company to do your business process outsourcing for you. You need to be proactive for the  venture to be successful, though. You should establish clear and specific processes and document them so they can be adopted by your chosen outsourcing partner. Outsourcing is also an excellent option for seasonal roles and functions. You can cut business costs significantly by outsourcing services only when the need arises instead of hiring full-time workers.

Tip #2: Digitize Documents and Processes

Digitization won’t only help you save on business costs, it will also help the environment by reducing your carbon foot print. Depending on your business, physical documents may not always be necessary and can even be wasteful. Papers and other physical documents take up space and can also rack up storage costs as they pile up and require you to rent space for their storage.

By digitizing your documents and other files, you can eliminate storage and other physical maintenance costs. You can also use the space you save for other business operations instead of wasting them on storage.

Tip #3: Automate Business Processes

Business process automation may seem complex, especially if you’re just starting out, but it’s a process that will pay for itself in the long run. The biggest benefit of automation is giving you back time; by automating business processes, you and your employees can complete tasks in less time and increase overall efficiency. It also reduces the probability of human error and avoids rework and repetition, minimizing overall business costs.

Tip #4: Invest in Digital Marketing

Depending on the nature of your business or the type of product you wish to bring to market, you may be facing an oversaturated market. There are already a number of established firms that may be offering a product or service similar to yours, and these companies control a significant share of the market. If your company or brand name isn’t out there with the rest of them, there’s no way that you can get a competitive advantage.

Fortunately, marketing your brand isn’t as hard as it was before because there online tools and platforms available that will help you do just that. Digital marketing allows you to maximize your reach without emptying your pockets. Leverage social media, email marketing, search engine optimization (SEO), online ads, and other digital marketing avenues to save on marketing expenses and avoid giving too much effort on campaigns. There are also tools that can help automate your marketing campaigns. Check out what’s available and see which ones apply to your business needs.

Improving Cash Flow for Startups

Improving cash flow is crucial for startups aiming to steer clear of funding missteps. Here’s how focusing on cash flow can be a game changer:

Boost Financial Flexibility

When a startup maintains a positive cash flow, it gains the flexibility to manage expenses without relying on costly debt solutions. Ensuring that cash flows steadily into the business means you can handle unforeseen expenses more easily and seize new opportunities without seeking external funding.

Streamline Receivables

One effective strategy is to optimize your accounts receivable. By ensuring that customers pay promptly, you can keep funds circulating within your business. Implement measures like:

  • Requesting upfront deposits: This ensures a portion of the payment is secured before services or products are delivered.
  • Immediate invoicing: Send invoices right away to maintain a consistent billing cycle.
  • Incentives for timely payments: Consider offering discounts for early payments and charging interest for late settlements.

Manage Payables Strategically

On the flip side, managing your accounts payable with cost efficiency can further safeguard your cash flow. Negotiate terms with vendors to extend payment periods, such as net 30 or net 60 terms. This allows you to retain cash longer while still meeting obligations.

Proactive Planning

A proactive approach to cash flow management helps avert potential cash shortages. With efficient cash flow practices, a startup not only keeps afloat but also thrives by reinvesting in growth and innovation.

In summary, maintaining a well-managed cash flow is foundational for a startup to avoid costly funding gaps and build a financially stable future.

Cut Business Costs With the Right Outsourcing Partner

Business startup costs will vary for every company. As such, it’s vital for a startup to know about the costs of starting a business and how it can prioritize spending so that money doesn’t go to waste. When it comes to building and scaling a startup or small business, outsourcing can help save money and time so that business leaders and stakeholders can focus on providing the best service and building a solid customer base.

Schedule your free consultation today to see how we source the best talent available in the Philippines and find the ones that fit not only your business requirements but also your company culture and vision. The people that make up your organization are as important as the business strategies that move it forward, and we at nXscale believe that they should go hand in hand in helping the business realize its bigger goals.

The Great Resignation: 5 Steps to Battling the Great Resignation

The Great Resignation: 5 Steps to Battling the Great Resignation

5 Steps to Battling the Great Resignation

As the pandemic continues to blur our vision of the future, more employees are finding that they would rather work from home than return to the office anytime soon. It’s the same sentiment all over the world; according to PwC’s  Global Workforce Hopes and Fears Survey 2022, the so-called great resignation is set to continue in the coming years, with one in five employees stating that they plan to change jobs in the next year.

It’s the same situation in the Philippines, with employees resorting to online jobs that give them the freedom to work remotely. According to the State of HR Report 2022 by Sprout Solutions, there has been an upward trend in company resignations despite the pandemic.

While some might think that this is an inevitable result of the pandemic, there are some steps you can take to minimize attrition rates and avoid a “talent exodus.”

The Great Resignation is a Systemic Problem

People have changed their perspective about work-life balance since the pandemic. They now demand more freedom and flexibility because they know that it’s a feasible and, in many cases, more productive option. As a result, employees are expecting their employers to provide the support needed to accommodate the changes in work arrangement and show empathy toward how these changes affect their mental health.

The challenge for employers now is that employees have showed an increased willingness to leave their jobs if employers fail to provide the necessary support or a toxic corporate culture isn’t remedied. Working from home has, in some ways, masked the culture dilemma but presented another one. Despite the accessibility of digital tools that help facilitate remote communications and asynchronous work, digital connectivity can’t replace physical presence and face-to-face interactions.

Companies have kept digital connectivity up but have noticed a widening chasm between teams and employees—one that can’t be addressed through video conferences and chat messages. As companies move forward, it’s vital that they embrace a more hybrid model of working, among other factors. Regardless of what working arrangements re implemented, it’s important to involve employees in a continuous dialogue about workplace guidelines, office politics, and the framework upon which your new work environment will be built.

Keeping employees engaged has been pushed at the forefront, especially since their wellbeing is the main topic of conversation. Encouraging employee feedback and aligning expectations is paramount if you’re to strike a balance between remote work and in-office collaboration.

The 5-step Strategy Against the Great Resignation

If employers are to reduce attrition rates, they must first understand why employees are leaving in the first place. It’s not always about compensation and benefits, however, because there are relational factors that affect employee satisfaction and that may actually drive employee exodus.

Organizations should overhaul their culture to integrate respect and recognition so that employees see how their contributions are being valued. It’s imperative that employers make the effort to understand the needs and demands of their employees because these are what drives attrition—and what can help minimize it.

Aside from the freedom to work from home, there are other factors that affect the great resignation. Below are the steps you can take to help keep your best people from quitting and give them good reasons to stay.

Practice Empathetic Leadership

It’s a sad fact that some employees leave good jobs to get away from bad managers. It’s even sadder that behaviors that are considered non-inclusive are the main reasons that people quit. Employees resign because they feel unfairly treated, undervalued, and disrespected.

Empathetic leadership will make an enormous difference because it’s the type of management that fosters relationships founded on trust. It’s also an effective method to build and strengthen relationships despite difficult times.

Essentially, leaders should lead by example and start with self-reflection to discover behaviors and actions that subvert change and hinder the promotion of inclusivity. Effective leadership should be able to encourage and bring about curiosity, courage, commitment, collaboration, and cultural sensitivity from employees.

Maintain Engagement Throughout the Employee Lifecycle

As more employees work remotely, the challenge of finding channels for listening to and understanding employee concerns and their level of satisfaction become more prominent. Keep employees engaged by being responsive to feedback and taking it a step further by acting upon that feedback. This course of action shows employees that their feedback is valued and empowers them to be agents of change.

Communication is also key in maintaining engagement. Employers should make the goals of change initiatives and other company programs clear to employees and explain how these goals impact them individually. Give them a sense of ownership so they’re empowered to take on projects and resolve problems without worrying about career barriers.

Keeping communication lines open has the compound effect of showing your employees that they’re trusted and helping the organization gather more ideas. More ideas means a higher chance of better outcomes, and better outcomes encourage continuous feedback and participation from employees in the planning and execution of business initiatives.

Focus on Employees’ “Personal” Wellbeing

The pandemic has highlighted the need for employers to address the needs of both the employee and the person, because the needs of both are important in taking care of an individual’s wellbeing. Providing support for each person as a whole at work entails investing in employees’ physical and financial wellbeing, together with the tools and programs that will assist in their career development.

Providing flexibility in work arrangements like allowing employees to work from home or remotely and easing stringent office schedules shows them that you care about their emotional wellbeing. On the financial side, you can show support to employees by employing a pay-for-performance model, allowing them to get some paid time off to take care of personal matters, and providing other incentives that show their contributions are valued.

The focus on employee wellbeing should also be a continuous effort and not a one-off initiative. This entails a commitment to health and wellbeing programs and a continuous dialogue with employees about what works and doesn’t work for them. This dialogue should be between employers and employees, and also between employees themselves. Peer discussions will help determine what programs or initiatives work for the employee population as a whole.

Foster a “Human” Environment

After focusing on the humanity of employees, employers should cultivate an environment of fairness and inclusivity to help with employee retention. Allowing employees to work from home isn’t enough; you should also show them that the organization is prepared to change to accommodate their changing needs. Teach allyship across the organization by observing employees’ varied experiences, listening to candid feedback, taking action, and leading the initiatives that help break barriers so that each employee can rise above challenges and grow together personally and professionally.

Nothing shows employees how they’re valued by an organization more than involving them in the process of decision making, especially during critical times of the employee lifecycle. Employees should have a voice when it comes to their development, performance, and rewards. This helps reinforce the fact that you and your employees share a common purpose, thus further boosting collaboration, connectivity, and a sense of belonging.

Reiterate Purpose

Arguably, the biggest reason why most employees leave their jobs isn’t because they’re seeking online jobs or work-from-home opportunities; it’s because they ‘ve lost all sense of purpose in their current job. Jobs have never been all about the money, and this sentiment has become more prominent today. A person’s job should fit into the bigger picture of life, where it becomes not just a source of income but also of personal satisfaction and fulfillment.

Employers should take this as an opportunity to not only convince employees to stay but also to provide them a greater sense of purpose. Show your employees that you value their actual contributions to the company and not just because they “show up.” This will empower them to achieve set goals and exceed expectations, which empowers them to go for larger goals. Employees who find purpose in what they do are less likely to leave a job that promotes such an atmosphere.

From “Great Resignation” to “Great Attraction”

As businesses continue to battle the great resignation and explore hybrid and remote work, the landscape will continue to evolve. The great resignation is real, and it will get worse before it gets better. However, it’s also a great opportunity for you to step back, learn, and make the necessary changes that shifts focus from the business to the people behind it.

Make the changes that will address employee needs, starting with the relational aspects of work that employees miss the most. Understand why employees are leaving, act based on this knowledge, and it will be the first step toward transforming the Great Resignation into the Great Attraction that will both retain talent and attract the best ones.

Schedule a quick call with us today and let us show you how outsourcing can help your business get the best people from a world-class pool of talent and what it takes to make them stay.

Hybrid Work: Does It work?

Hybrid Work: Does It work?

Does Hybrid Work Work?

The pandemic has brought about several changes, and most of them seem to be permanent—or at least more long-standing than expected. Regardless of the type of change, the changes have led to a shift in the way people live and, as such, businesses have had to respond with changes of their own.

Hybrid work isn’t a new concept, but it’s one that has been pushed to the forefront due to the circumstances brought about by COVID-19. The transition to a hybrid model is also not as easy as it seems; hybrid work means allowing, even encouraging, employees to work from home while also scheduling time for them to be in the office for face-to-face meetings and more effective collaboration.

However, companies can take this as an opportunity to reset the way we work using a hybrid model, given that 65% of remote workers prefer to stay at and work from home. These work-from-home employees cited significant cost savings and the elimination of commute time from the workday as the main reasons for their preference.

 

The Two Dimensions of Hybrid Work

The transition from traditional work arrangements to a hybrid model is far from straightforward. The difficulty lies in how most companies think about work; they view it through the lens of an employer instead of taking individual “human” concerns into consideration. While institutional concerns are crucial, employers should remember that every individual has his or her own needs and ways to deal with change.

The key in successful hybrid work is knowing that it isn’t one-dimensional. Employers must think about the new business model along two planes: time and place. At the moment, place is getting the most attention because most employees have shifted to a work-from-home or remote working arrangement. From being constrained to work in the office, employees have been working remotely, giving them the freedom to work asynchronously at home or from anywhere.

Before the pandemic, few companies offered the flexibility to work remotely. Although some offer flexibility in the form of flexible hours for their employees, this is far from a hybrid model where employees are free to work anywhere, anytime.

Breaking the Chains of the Traditional 9-5

As companies continue to see evidence of productivity despite flexible working arrangements, they have been gradually moving toward a hybrid working model that provides both employee satisfaction and a significant boost in productivity. To ensure the success of the transition, businesses will have to consider the following aspects.

Specific Tasks

When considering tasks and responsibilities, you should think in terms of the drivers of productivity—energy, focus coordination, and cooperation—because these will be affected by changes in work arrangements.

Energy is affected by both dimensions of hybrid work because those who work from home say that being able to do so energizes them and being free from the struggle of long commutes gives them more time to spend with loved ones and take care of themselves. Focus is affected by time because working asynchronously frees an employee from scheduling constraints and the demands of co-workers, making place a secondary factor. Lastly, coordination and cooperation are both affected by time and place. Regular communication and collaboration require a shared space where employees can get to know each other and work together during a set schedule.

Workflows

After considering the specific tasks, you then need to study how these tasks get done. Businesses should be able to coordinate the work done by employees with the other members of their team and the consumers of their work. This was a minor consideration when employees worked together within the same schedule in the office, but it has become more complex in the world of remote work. Fortunately, there are available digital tools that can help make hybrid work viable to your business. Encouraging digital adoption and proficiency in these tools will help ease the transition into more flexible working arrangements.

Employee Preferences

Employees’ energy and productivity are affected largely by their personal preferences. For example, an employee may prefer to work from home because there’s less distraction and he or she is able to skip the commute to the office.

Therefore, employers should be able to understand employee preferences and help others accommodate those preferences. Diagnostic survey tools can help you get a pulse on how employees are feeling and what their feedback is on certain company initiatives. It can help managers better understand the personal preferences of their team members and provide tools and solutions that help the team be more energized, engaged, and productive.

Fairness

The notion that employees are being treated unfairly can significantly hurt the overall performance of the workforce. In the past, companies experimented with hybrid work arrangements on an ad hoc basis, resulting in varying degrees of flexibility provided to different teams and departments. This can lead to employees feeling that they are being treated unfairly because they don’t know the reasons why flexibility is being afforded to some employees and not to others.

As new practices and processes are developed, it’s important to be sensitive about issues concerning inclusion and fairness. The new hybrid work arrangement should be rooted in a company culture that embraces empathy, collaboration, and a “speak-up environment.”

Change inevitably brings about feelings of inequity, and the best way to address this is to make the employees part of the planning and design process as much as possible. They need to feel that their voices are being heard and that their opinions are being considered in the creation of new and more flexible work arrangements.

Embracing Hybrid Work Through Outsourcing

Transforming your business using a hybrid model means that you don’t need to hire in-house talent to meet your business goals. This is beneficial in two ways: you can reduce overhead and hiring costs while opening up your business to a vast talent pool that goes beyond borders. Identify key tasks and determine what can be outsourced to a third party so you can come up with an arrangement that works best. Think about scaling your business smartly and focus on eliminating unproductive components of your business and replacing them with more efficient processes.

Schedule a call with us today to see how strategic outsourcing can help optimize your business and eliminate duplication and repetitive tasks. Let us help you get the most out of a hybrid work setup so you can focus on expanding your business and transforming it into the well oiled machine you imagined it to be.

Share This