Building Trust Beyond Crisis: How CoinGecko and nXscale Stand Apart
When earthquake tremors shake lives, the response reveals culture. While CoinGecko and nXscale always act with empathy and foresight, other firms make different choices. This contrast shows why purpose-driven values matter.
What Makes the Difference When a Disaster Hits?

A Partnership Built on Shared Values
CoinGecko, one of the world’s most trusted names in the crypto space, has been our partner for several years. From the start, it was clear that we spoke the same language—one that puts people first. Both our teams believe that when employees feel supported and valued, they don’t just meet expectations, they exceed them.
This alignment in values has turned what began as a typical outsourcing engagement into a strong, long-term partnership. Together, we’ve built a team that isn’t just productive, but also motivated, engaged, and proud of their work.
A Moment of Truth: The Cebu Earthquake
On September 30, 2025, a magnitude 6.9 quake struck Cebu in the Philippines. Aftershocks followed. Buildings cracked. Lives paused. A number of BPO companies allegedly ordered workers to return to the office before safety inspections, blocked emergency exits, and threatened penalties or job loss for those who did not comply. Moreover, pregnant employees reportedly received no assistance during evacuations.
DOLE-7 (Department of Labor and Employment-Region 7) opened investigations, addressing complaints that cited violations of the Occupational Safety and Health Law (RA 11058). Safety protocols were reportedly ignored, with employees facing threats of suspension or loss of benefits simply for choosing to stay safe.
Where nXscale and CoinGecko Do Things Differently


At nXscale we wrote the playbook for remote-first long before it became a trend. We believed then as we believe now that your employees deserve trust and safety, especially during emergencies.
CoinGecko shares that belief. They never treated remote or flexible work as backup. They treat it as a baseline.
When a crisis happens, we focus on people first. We make sure everyone has the option to work remotely, take temporary leave, or receive safe work assignments that fit their situation. No one is ever penalized for choosing safety before anything else. We also prioritize their well-being by providing mental and physical support, from psychological care and medical assistance to transportation when needed.
These are not optional. They are essential.
Putting People First Pays Off
When businesses treat remote talent as an extension of their core team, not as “outsourced staff,” everything changes. For CoinGecko, this meant:
- Providing their team members in the Philippines with a setup that enables them to be productive at home.
- Ensuring that the work culture is inclusive and empowering.
- Backing their people with the right tools, communication practices, and support for long-term growth.
The results speak for themselves: teams that deliver above expectations, low turnover rates, and stronger collaboration across borders.
Evidence of What Works
CoinGecko teams under our partnership show lower attrition, higher engagement, and better output when compared to industry averages, especially from firms that forced return to unsafe workplaces. While industry reports show widespread safety complaints following the quake, our clients report zero incidents of unsafe return orders or withheld benefits due to prioritizing employee welfare.
Advocacy in Action: Remote Work Done Right

At nXscale, we’ve always believed that location shouldn’t limit talent. Long before remote work became a global trend, we were helping businesses unlock access to Filipino professionals without requiring them to move to traditional office setups.
Our partnership with CoinGecko proves that this model works—not only in achieving cost efficiency but also in driving innovation and sustaining team morale.
Growing Together
We are proud of what we’ve achieved with CoinGecko, but even more excited about where we’re heading. This partnership is proof that businesses can scale successfully without compromising the well-being of their teams.
The story of CoinGecko and nXscale is not just about growing numbers. It’s about creating work environments that help people succeed, wherever they are in the world.
A Call to Forward-thinking Businesses
If you’re looking to build a team in the Philippines, consider this: success isn’t only about hiring top talent. It’s about setting them up to thrive. CoinGecko’s journey shows what’s possible when companies and partners share the same principles—productivity follows naturally.